Guest Relation Officer

We are looking for a Guest Relations Officer to provide high-quality service to your hotel customers. You are going to address complaints and go the one step further to make certain our guests are satisfied.

In this role, you ought to be a great communicator who is able to make sure when facing difficult situations. It’s also advisable to be reliable and customer-oriented, as you’ll function as primary point of contact for all our customers.

Your ultimate goal will be to ensure our guests have a good time and prefer to go back to our facilities.

Job Responsibilities:

  • Review arrival lists to welcome guests
  • Focus on special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide more knowledge about amenities, area and venues and promote services
  • Anticipate guest needs and make rapport with customers
  • Offer help with certain tasks (e.g. confirming arrivals, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager if needed
  • Record information in the logbook daily
  • Ensure compliance with health insurance and quality standards

Candidate Requirements:

  • Proven experience to be a Guest Relations Officer
  • Information about hospitality industry standards
  • Proficiency in English; expertise in additional languages is an important
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Management is preferred

Work Trial:

Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.


Company Details

jNetwork

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Australia
Staffing/Recruiting
1000+ Employees
Casual
Afrikaans, Arabic, Chinese, English