Desktop Support Engineer

We are seeking a Desktop Support Engineer to deliver technical assistance to your clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and revel in supporting users, we want in order to meet you. To achieve in this role, you need to have a problem-solving attitude along internet site give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you are going to ensure prompt and accurate customer support and increase client satisfaction.

Job Responsibilities:

  • Address user tickets regarding hardware, software as well as networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways before you resolve a worry
  • Customize desktop applications in order to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to another level of support personnel
  • Phone clients to ensure their systems are functional
  • Report feedback from customers and potential product requests
  • Help create technical documentation and manuals

Candidate Requirements:

  • Proven experience to be a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on knowledge about Windows/Linux/Mac OS environments
  • Working expertise in office automation products and computer peripherals, like printers and scanners
  • Comprehension of network security practices and anti-virus programs
  • Opportunity to perform remote troubleshooting and supply clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field

Work Trial:

Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.


Company Details

RGC Global

Follow    171
Melbourne
Other Industry
1000+ Employees
Business Formal
Chinese, Dutch, Spanish; Castilian