Technical Support Engineer

We are searching for a Technical Support Engineer to produce enterprise-level assistance to our own customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and making use of remote desktop connections to produce immediate support. You will employ email and chat applications to grant clients quick techniques to simple IT issues. For more technical problems that require nuanced instruction, you’ll contact clients via phone and/or provide clear, written instructions and technical manuals.

For being qualified with this role, you ought to hold a degree in a very relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is often a plus. Should you be naturally a helper, enjoy assisting people who have computer issues and are capable of explain technical details simply, we would like to meet you.

Ultimately, you will be a person our customers trust. They may rely on you to produce timely and accurate solutions for their technical problems.

Job Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted inquiries to quickly understand the foundation of your problem
  • Track personal computer issues by way of resolution, within agreed time limits
  • Talk clients through a few actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Make reference to internal database or external resources to produce accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at once
  • Make clients to make certain their IT systems are completely functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge as notes and manuals
  • Maintain jovial relationships with clients

Candidate Requirements:

  • Proven work experience to be a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on knowledge of Windows/Linux/Mac OS environments
  • Good knowledge of personal computers, cellular devices along with tech products
  • Ability in order to identify and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
  • Excellent problem-solving and communication skills
  • Chance to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a bonus

Work Trial:

Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.