We are searching for a Technical Support Engineer to produce enterprise-level assistance to our own customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and making use of remote desktop connections to produce immediate support. You will employ email and chat applications to grant clients quick techniques to simple IT issues. For more technical problems that require nuanced instruction, you’ll contact clients via phone and/or provide clear, written instructions and technical manuals.
For being qualified with this role, you ought to hold a degree in a very relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is often a plus. Should you be naturally a helper, enjoy assisting people who have computer issues and are capable of explain technical details simply, we would like to meet you.
Ultimately, you will be a person our customers trust. They may rely on you to produce timely and accurate solutions for their technical problems.
Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.