Collection Specialist

We are trying to find a competent Collection Specialist to contact clientÕs and collect outstanding payments. You’ll struck an account balance between maintaining trustful relationships, and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You’ll have excellent communication and negotiation skills, and an ability to be effective independently.

Job Responsibilities:

  • Monitor accounts to distinguish outstanding debts
  • Investigate historical data each debt or bill
  • Find and call clientÕs to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Directory of collection activity and accounts receivable status

Candidate Requirements:

  • Proven experience as a Collection Specialist or similar role
  • Expertise in billing procedures and collection techniques (e.g. skip tracing)
  • Perception of laws in connection with debt collection (e.g. FDCPA)
  • Working comprehension of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to handle stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • High school graduation diploma; Associate’s/Bachelor’s degree is a plus

Work Trial:

Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.


Company Details

jNetwork

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South Africa
Staffing/Recruiting
1000+ Employees
Casual
Afrikaans, Arabic, Chinese, English