Help Desk Manager

We are seeking a knowledgeable Help desk manager to sign up for our team. You may induce leading our tech support team to provide things to look for and resolve all technical issues.

Like a Help desk manager, you need to have a great technical background put together with customer satisfaction experience. A problem-solving attitude with a capability to motivate your team to attain specific goals are required skills to perform well in this particular position.

Ultimately, you will be able to ensure excellent tech support team and increase client satisfaction.

Job Responsibilities:

  • Manage the assistance desk team and evaluate performance
  • Ensure customer services are timely and accurate every day
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer satisfaction standards
  • Contribute to improving customer satisfaction by actively answering and adjusting queries and handling complaints
  • Establish best practices car tech support team process
  • Telephone customers to find aspects of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity
  • Provide comments from customers to the correct internal teams, like product developers

Candidate Requirements:

  • Proven work experience for a Help desk manager
  • Practical knowledge of help desk and remote control software
  • Solid technical background with a capability to give instructions to the non-technical audience
  • Customer-service oriented using a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management techniques
  • BSc degree in Computer Science, Information Technology or relevant field

Work Trial:

Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.


Company Details

jNetwork

Follow    79
South Africa
Staffing/Recruiting
1000+ Employees
Casual
Afrikaans, Arabic, Chinese, English