Guest Relations Manager

We are looking for a Guest Relations Manager to generate our clients feel welcome make certain their pleasant and comfy stop at our hotel.

What is the role of a Guest Relations Manager?

Guest Relations Manager responsibilities include greeting clients because they arrive, coordinating their check-ins to assigned rooms and informing them concerning the hotel’s facilities. Additionally, you will be certain our front-desk staff, including Receptionists and Concierges, offer stellar support services and give memorable hospitality experiences for guests.

When you’ve got previous hospitality experience and are aware of hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we would like in order to meet you. Our ideal candidates have a very flair for communication, with the ability to resolve issues in a very timely and accurate manner.

Ultimately, you might manage guest services and our hotel’s image by answering guestsê requests and making sure our guests are satisfied.

Job Responsibilities:

  • Provide upscale guest service experiences for clients during their stay
  • Ensure organization is properly greeted upon arriving
  • Monitor daily bookings make certain assigned rooms are positioned just before check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests •requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and new addition to guarantee we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to guarantee we conform to all standards and operating procedures
  • Appraise team’s performance and create regular reports
  • Liaise with Housekeepers and Wait Staff to provide a generally comfortable guest experience
  • Examine daily duties, assign tasks and weight and dimensions progress
  • Analyse customer comments from hotel guestbook and on the internet reviews and suggest solutions to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients

Candidate Requirements:

  • Proven work experience being a Guest Relations Manager, Hotel Manager or similar role
  • Understanding of most hotel management best practices and relevant laws
  • Hands-on exposure to Hotel Management software (PMS)
  • Proficiency in English; familiarity with other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into good performance
  • Ability to your workplace flexible hours
  • Strong a sense responsibility and an experienced presentation
  • BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Work Trial:

Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.

Company Details


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1000+ Employees
Afrikaans, Arabic, Chinese, English