IT Help Desk Technician

We are searching for a competent Help desk technician to offer fast and useful technical assistance on computer systems. You may answer queries on basic technical issues and give advice to fix them.

An excellent Help desk technician have to have good technical knowledge and then communicate effectively to understand the problem and explain its solution. They have to additionally be customer-oriented and patient to manage difficult customers.

The target would be to create value for clients that will aid preserve you can actually reputation and business.

Job Responsibilities:

  • Function the very first point of contact for customers seeking technical assistance over the telephone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best answer depending on the issue and details supplied by customers
  • Walk the purchaser from the problem-solving process
  • Direct unresolved issues one step further of support personnel
  • Provide accurate home elevators IT offerings
  • Record events and problems along with resolution in logs
  • Follow-up improve customer status and data
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Candidate Requirements:

  • Proven experience as a help desk technician or any other customer satisfaction role
  • Tech savvy with working familiarity with office automation products, databases and handheld remote control
  • Good knowledge of computers, cellular devices and also other tech products
  • Ability in order to identify and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Work Trial:

Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.