Client Relations Manager

We are seeking a Client Relations Manager to make and nurture long-term relationships with customers. You can resolve any issues that arise to be sure clients are satisfied with our services.

During this role, you have to be a very good communicator who’s able to recognize customer needs and brainstorm tips on how to fulfil them. If you then have a background in customer care and data of our own industry, we would like to fulfil you.

Your ultimate goal are going to assist us safeguard our revenue and retain our customers.

Job Responsibilities:

  • Build relationships with key employees among customers
  • Create intends to address clientsê business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers and have them as satisfied
  • Represent point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell product or service
  • Ensure both company and clients comply with contract terms
  • Study competition to discover new tips on how to retain customers
  • Set sales and revenue targets and work diligently to fulfil them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customersê needs

Candidate Requirements:

  • Proven experience as being a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer care; industry knowledge is an important
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working expertise in CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Power to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field

Work Trial:

Mode: ( Video / Voice / In-Person)
Work trial period varies based on individual applications.
Further information will be provided once your application is assessed.


Company Details

RGC Global

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Melbourne
Other Industry
1000+ Employees
Business Formal
Chinese, Dutch, Spanish; Castilian